Visitor Assistant (A-E)

Requisition Number: 
836
Department: 
Visitor Services
Job Status: 
Seasonal
Hours: 
Part-time
Overview: 
As part of Visitor Services, the ideal candidate has exceptional communications and customer-relations skills, providing an outstanding first impression while creating a positive and memorable experience for Chicago Botanic Garden visitors. The visitor assistant and cashier provides support for Garden exhibitions and events through a welcoming greeting, timely and accurate ticket sales using computerized point-of-sales systems, and line management control. The ability to maintain professional behavior and multitask in a fast-paced environment is a must. This seasonal, part-time position requires an average of three days per week, typically 9:30 a.m. to 5:30 p.m., including one weekend day and some holidays/evenings. Hours scheduled may vary throughout the year.
Duties and Responsibilities: 

In this role you will be responsible for the following: 

  • Provide accurate and efficient cashiering skills, including operating multiple computerized point-of-sales systems, generating ticket sales in multiple categories and values, coupon redemptions, and the balancing of sales figures for deposit.
  • Process and collect payments from visitors, including handling money, processing credit and debit cards, making change, and processing gift certificates.
  • Remain knowledgeable about current Garden events and exhibitions, and proactively communicate and promote these to visitors.
  • Five-star customer service oriented, able to work independently, and willing to work as part of a team.
  • Promote and maintain a professional appearance and demeanor while in uniform.
  • Work outdoors in all varieties of weather conditions and temperatures.
  • Occasionally transport visitors, staff, and volunteers on a variety of vehicles (e.g. vans, club cars) throughout the Garden. Must be safety oriented.
  • Monitor CDC Covid compliance as it relates to Garden attractions and buildings.
  • Assist the Visitor Services coordinator and staff lead in other areas, as required.

 

Key Garden competencies/behaviors desired:

  • Communicates in a manner that gains the trust and support of others at all levels.
  • Works effectively with others despite differences of opinion and style; builds alliances.
  • Has a tolerance for opposing points of view.
  • Strives for collaboration. Works cooperatively, as a positive contributor to the team.
  • Demonstrates a positive attitude and shows kindness in all workplace interactions.
  • Makes decisions appropriate for level of responsibility.
  • Can effectively adapt to change; can shift gears comfortably; is flexible, and embraces change with a “can-do” attitude.
  • Is self-aware; knows personal strengths and weaknesses; seeks feedback and is open to negative feedback as an opportunity for improvement.
  • Is cool under pressure; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence during a crisis.
  • Recognizes problems, constructively identifies and articulates solutions.
  • Picks up garbage when it is seen regardless of position.
  • Follows safety guidelines to ensure a safe working environment and consistently demonstrates safe work behaviors.
  • Is welcoming of new hires.
Qualifications: 
  • Minimum age requirement of 16 years old.
  • High school diploma or equivalent preferred. College degree is a plus.
  • Articulate, with a strong command of the English language. Bilingual (Spanish) is a plus.
  • Available days, and some evenings, weekends, and holiday hours.
  • Experience in the service and/or tour industry.
Physical Demands: 
Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding. Requirement for lifting, pushing, or pulling items less than 30 pounds. Exposure to outdoor environment and often varied weather conditions.
Why Apply?: 

Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and qualifications required of personnel so classified.

The Chicago Botanic Garden is a M/F, Disabled, and Vet EEO/AA Employer.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class.

In accordance with Title IX of the Education Amendments Act of 1972, the Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call (847) 835-8264 to contact our Title IX coordinator should you have questions or concerns.