Membership Sales & Visitor Experience Coordinator

Requisition Number: 
848
Department: 
Membership
Job Status: 
Year-Round
Hours: 
Full-time
Reports to: 
Manager, Membership Sales & Visitor Experience
Overview: 
To support all aspects of Membership Sales & Visitor Experience on-site transactions, including sales of memberships, membership upgrades, donations, visitor event and program tickets, registrations for various School of the Botanic Garden programs, and Garden information. To enhance the member/visitor experience by providing five-star customer service. Assist the manager, Membership Sales & Visitor Experience, in coordinating membership sales and in training of the membership desk staff. This is a full-time position during the week. Must be able to work some evenings and weekends.
Duties and Responsibilities: 

In this role, you will be responsible to:

  • Serve as membership salesperson/customer service representative at the Visitor Center. Efficient handling of all desk tasks, including the sale of new memberships, renewal of current members, customer service, database look-up, event ticket sales, general informational questions, and follow up when required.
  • Serve as on-site donor sales contact/customer service representative at the Visitor Center. Efficient handling of development-related desk tasks, including Annual Fund donations in the form of contributions, new and renewing donor level memberships, tributes, customer service, knowledge of database, and general Garden-related information for both questions and follow up when required.
  • Provide team leadership and be the decision-maker on days when the manager is not working or not available.
  • Assist in day-to-day operational procedures, including daily revenue reports, cash handling, the opening and closing of all systems, including the cash register and the computerized network. Assist the manager in maintaining an inventory of membership renewal premiums, both on-site and off-site.
  • Monitor all Garden alarms and emergencies in conjunction with Garden security, including 911 calls, fire, elevator, and bonsai alarms, and weather alerts and notification to staff.
  • Coordinate stocking/inventory of print materials and other duties/projects as assigned.
  • Assist the manager, Membership Sales & Visitor Experience, in training and providing ongoing support of front-line membership desk staff.
  • Assist in volunteer training and implementation of volunteer projects at the Visitor Center and the Regenstein Center Information Desk.
  • Assist in the development and administration of sales programs.
  • Participate in all member and sales events.
  • In a friendly manner, proactively and professionally answer questions and provide directions concerning classes, exhibitions, shows, and gardens.
  • Greet visitors in a friendly, attentive way and address their needs promptly. Develop a proficiency in Garden information and literature, resources available, and desk procedures.
  • Monitor visitor materials and displays in and around the Visitor Services Information Desks. Maintain the cleanliness and appearance of each area.
  • Maintain strong team relationship with Member and Donor Services and establish good working relationships with Visitor Operations, the Call Center, custodial, and outsourced food and retail operations.

Key Garden competencies/behaviors desired:

  • Communicates in a manner that gains the trust and support of others at all levels.
  • Works effectively with others despite differences of opinion and style; builds alliances.
  • Has a tolerance for opposing points of view.
  • Strives for collaboration. Works cooperatively, as a positive contributor to the team.
  • Demonstrates a positive attitude and shows kindness in all workplace interactions.
  • Makes decisions appropriate for level of responsibility.
  • Can effectively adapt to change; can shift gears comfortably; is flexible, and embraces change with a “can-do” attitude.
  • Is self-aware; knows personal strengths and weaknesses; seeks feedback and is open to negative feedback as an opportunity for improvement.
  • Is cool under pressure; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence during a crisis.
  • Recognizes problems, constructively identifies and articulates solutions.
  • Picks up garbage when it is seen regardless of position.
  • Follows safety guidelines to ensure a safe working environment and consistently demonstrates safe work behaviors.
  • Is welcoming of new hires.
Qualifications: 

Our ideal candidate will have:

  • A minimum of one-year experience in sales and customer service.
  • The ability to interact positively with all customers, including members, donors, potential donors, and coworkers in a professional and friendly manner.  A customer is defined as any person you come in contact with—in person, via the telephone, or email.
  • The flexibility to work at least one weekend day, some holidays, some evenings, and to flex hours when necessary for proper front-line coverage.
  • Experience with nonprofit membership and/or development is a plus.
  • Microsoft Office skills.
  • Database software experience—Raiser’s Edge and Galaxy preferred.
  • The ability to handle cash and credit card receipts with integrity.
Physical Demands: 
Office setting. Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding. Use of office equipment, including computers, telephones, copiers, scanners, fax machines. Some requirements for lifting, pushing, pulling items less than 30 pounds.
Why Apply?: 

Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and qualifications required of personnel so classified.

The Chicago Botanic Garden is a M/F, Disabled, and Vet EEO/AA Employer.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

In accordance with Title IX of the Education Amendments Act of 1972, the Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call (847) 835-8264 to contact our Title IX coordinator should you have questions or concerns.