Manager, Library Public Services

Requisition Number: 
Job Status: 
Reports to: 
Library Director
Position in the Chicago Botanic Garden’s Lenhardt Library managing all public-service operations, and providing reference and research service for the Chicago Botanic Garden community of staff, visitors, and members.
Duties and Responsibilities: 

In this role you will be responsible for the following: 

  • Providing accurate and timely answers to information requests using the library’s print and e-resources.
  • Coordinating all circulation and access services.
  • Collection maintenance for publicly accessible collections.
  • Facilitating interlibrary loan services.
  • Supplying current literature for the research needs of Garden staff.
  • Delivering effective training sessions on library databases for users.
  • Capturing usage data and preparing reports.
  • Ensuring high-quality customer service and user engagement.
  • Collaboration with Garden departments to share library resources broadly.
  • Participation in Garden-wide exhibition committees to share library resources.
  • Preparation of displays of materials from the Rare Book and Special collections.
  • Conducting Library tours in-person and virtually.
  • Assisting the Library director with special projects.

Key Garden competencies/behaviors desired:

  • Communicates in a manner that gains the trust and support of others at all levels.
  • Works effectively with others despite differences of opinion and style; builds alliances.
  • Has a tolerance for opposing points of view.
  • Strives for collaboration. Works cooperatively, as a positive contributor to the team.
  • Demonstrates a positive attitude and shows kindness in all workplace interactions.
  • Makes decisions appropriate for level of responsibility.
  • Can effectively adapt to change; can shift gears comfortably; is flexible, and embraces change with a “can-do” attitude.
  • Is self-aware; knows personal strengths and weaknesses; seeks feedback and is open to negative feedback as an opportunity for improvement.
  • Is cool under pressure; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence during a crisis.
  • Recognizes problems, constructively identifies and articulates solutions.
  • Picks up garbage when it is seen regardless of position.
  • Follows safety guidelines to ensure a safe working environment and consistently demonstrates safe work behaviors.
  • Is welcoming of new hires.

Our ideal candidate will have the following:

  • Master’s degree in library and information science from an ALA-accredited institution
  • Minimum three years of employment as a professional librarian
  • Demonstrated experience staffing and managing public services in a library
  • Managerial experience
  • Previous experience as a reference librarian
  • Fluency searching databases and reputable reference sources
  • Skilled in creating digital content
  • Experience working with a rare book collection and handling fragile materials
  • Expertise with Microsoft Office products and integrated library system catalogs
  • Ability to work independently and take initiative
  • Extremely detailed and prompt
  • Strong problem-solving and organization skills
  • Polite and effective communication abilities
  • Excellent written, oral, and listening skills
  • Ability to learn new technology
  • Strong interest in gardening, plants, and the natural environment
  • Available to work a schedule that includes weekdays and weekends staffing the circulation desk

To be considered, in addition to the application, please submit a cover letter, resumé, and three references.

*Chicago Botanic Garden requires all existing employees be fully COVID vaccinated by October 15, 2021; hires post this date must be fully vaccinated upon hire.*

Physical Demands: 
Office setting. Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding. Use of office equipment including computers, telephones, copiers, scanners, and fax machines. Ability to climb a ladder, and lift, push, or pull items of 30 pounds or less.
Why Apply?: 

Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and qualifications required of personnel so classified.

The Chicago Botanic Garden is a M/F, Disabled, and Vet EEO/AA Employer.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class.

In accordance with Title IX of the Education Amendments Act of 1972, the Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call (847) 835-8264 to contact our Title IX coordinator should you have questions or concerns.