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At The Garden — Employment

Employment at the Chicago Botanic Garden

TITLE: Tram Tour Guide

PURPOSE: As both driver and guide, safely transport Chicago Botanic Garden visitors, staff, and volunteers along predetermined routes, providing engaging, educational narrated tours.

DUTIES AND RESPONSIBILITIES:

1. Transport visitors, staff and volunteers between predetermined routes, while providing 35-minute narrated tram tours using Garden scripts and guidelines.
   
   
2. Exemplify Chicago Botanic Garden Customer Service guidelines.
   
   
3. Maintain professional appearance and professional conduct.
   
   
4. Monitor tram operating conditions and report needed repairs to Visitor Services Manager, Coordinator and Maintenance staff.
   
   
5. Maintain the cleanliness and appearance of tram, interior and exterior.
   
   
6. As an operator of a Chicago Botanic Garden touring vehicle, demonstrate both a high standard of safety for visitors and a strict adherence to Chicago Horticultural Society rules and regulations.
   
   
7. Support the mission of the Chicago Botanic Garden, including research & conservation initiatives.
   
   
8. Adhere to program schedule requirements and tour itineraries.
   
   
9. Assist the Manager and Coordinator of Visitor Services in other areas as requested.

DEPARTMENT: Visitor Services

REPORTS TO: Manager and coordinator of Visitor Services

COOPERATIVE RELATIONSHIPS: Garden staff, volunteers, and visitors

POSITION REQUIREMENTS: Candidates should have experience in education or the tour industry, enjoy public speaking, and have a talent for engaging an audience of adults and children. Chicago Botanic Garden tour guides narrate 35-minute educational and inspiring tours while driving a Garden Tram. Candidates must possess excellent driving skills and be insurable by the Chicago Horticultural Society. Outstanding customer relations skills are essential. Must have the ability to work outdoors in a variety of weather conditions and be able to endure the physical requirements of operating the touring vehicle, including assisting with the wheelchair ramp and its occupant. Day, evening, weekend, and holiday hours are required.